Alcatel-Lucent OmniTouch Call Center Office. The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically. Running on the Alcatel-Lucent OmniTouch Office, Alcatel-Lucent OmniTouch Call Center Office is a complete. Alcatel-Lucent OmniTouch Call Center Office is designed to meet small to medium enterprises (SME) needs. It is a complete, packaged call-center solution .

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Communications Integration Services Enhance your communications solution without disrupting your operations. Real-time configuration, monitoring and reporting module. More Call Center Software. By a click of mouse, you can define your distribution schemes, services and agent groups, then manage your queues, tune your services omnitoucj access a comprehensive set of reports. Our integration services team will be with you every step of the way.

See all assets for this product. Automatic call distribution module. This range of Alcatel-Lucent products provides companies with solutions that start with greeting centers for companies without a formal contact center, to interaction contact centers with hundreds or thousands of agents.

Alcatel-Lucent OmniTouch Call Center Office : Next Com Solutions

However, the caller can leave the queue at any time. Communications Software Support Services Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

Call distribution dispatches calls to available agents, with Incoming calls automatically distributed to services groups according to both the called numbers through dialed number identification service DNIS and the calling numbers alcatel-ljcent automatic number identification ANI. We’d love to hear from you.


In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. If all agents are busy, the call is placed in the queue in chronological order with one queue per group.

Available Models CC Supervision: The OpenTouch Customer Service Suite also supports multi-PBX environments, which make it an effective solution for multi-site companies running complex and diverse technological environments.

Call distribution and queue. Route, monitor and manage inbound voice interactions for customer welcome and contact center Adapt your call routing strategy in minutes using the patented WYSIWYG interface Enjoy reliable call distribution, supervision and agent desktop capabilities.

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omnitouuch Each group plays a welcome prompt to the caller. Desktop application module for agents. Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

IVR functionality offers speech recognition, text to speech technologies and also voice, fax and email integration. It has been designed to match needs of contact centers requiring between 30 and agents. OmniTouch Contact Center Standard Edition is the scalable and reliable contact center to support your interactions with existing and potential customers.

OmniTouch is also equipped with modules that enable the system to perform call routing based on skills and embedded voice announcements. Through OmniTouch’s Outbound module, the software acts as a dialer and campaign manager. In addition, it provides a set of advanced features that include an embedded solution for call qualification, management of real-time business conditions, and innovative collaboration capabilities that link agents, experts and customers.

The Distribution module provides an automatic call distributor for allcatel-lucent calls. Contact form Contacts Requisites. Focusing on business value, oftice OTCS suite ensures the consistent application of business rules, monitoring and automation to achieve excellence in customer service, ensure legislation compliance and reduces operating costs.


Omnitoucch SCR can route incoming calls by analyzing caller number, called number and optionally an account code seized by the caller. Enterprises and businesses Finance Hotels.

A powerful emergency comms solution to optimize coordination calll ensure safety. Depending on the situation, dedicated messages are played to the caller. This professional solution enables Calll to critically improve their phone response, company greeting and other associated services. This solution consists primarily of five modules: Call us for a Free FastStart Consultation: Tiptop Solutions Sdn Bhd U. Visual Queue control option gives the ability for the agent to pick up manually, from the queue, a given call identified as a VIP.

Visual IVR a complete call pre-qualification module.

OmniTouch Contact Center Standard Edition

The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center CC addresses installations of all types and sizes, from small to large capacities.

Calls can also be distributed by the Automated Attendant.

Training and Certification Gartner says: The OmniTouch Call Center Office is particularly easy to install, configure and use, thanks to its intuitive graphical user interfaces. The Supervision alcatel-lucennt enables monitoring of working groups and provides performance analysis.

Share your thoughts with other users. Within each group, calls are distributed to the agents. Contact us We will gladly help you.