real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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Leave this field empty. This manual of standards ensures high service quality, excellent performance, and proactive management of new and existing programs. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life. The right solution for each brand and customer.

We tell them of our global network, the deep well-spring of experience and expertise, and the teleperformwnce range of latest technological tools and solutions for whatever requirement they may have. Through its intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, and increase visibility of their core enterpride.

Now, customers choose how they want to interact with brands and companies. At Teleperformance in the Philippines, we love to celebrate positive feedback and use this as a way to recognize our people for the outstanding customer experiences they produce at every interaction. Custom reports can also be saved for future use and shared with other users.

It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries. Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article.

TCD shows the most current subjects of interest to customers. We go to work day in and day out because the work that we do matters, and the people that we interact with needs our skills and tele;erformance talents to help them solve standadrs that are important to them. Teleperformance Desktop is a targeted communication solution.

It is all about teamwork between operations, departments, quality system and the audit team. Technology has changed the way we communicate.

Teleperformance Reports is a web-based reporting system that can be configured to aggregate a wide variety of information from various gaseline sources. A shining example of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent. A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms.


BEST also reinforces consistent best practices in project and Human Resources management in all Teleperformance operations worldwide. Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care. To bring the right solution to each customer, we help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

CCMS is an innovative solution utilized by all levels of Teleperformance employees to effectively organize, analyze and manage business operations. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time. One telepreformance the most inspiring parts of our business is positive customer feedback, especially when it involves one of our remarkable employees in the Philippines! We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location.

CCMS is a flexible solution that provides insight into the bottom line, offering a wealth of information and tools to manage productivity, payroll, and client performance. By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world. We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate.

They are included in the following indices: Behind the numbers, however, customer feedback tells the deeper story of how our people truly demonstrate how Teleperformance Philippines Cares.

The customer was surprised how the agent spent three hours on the line, never giving up on the mission. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. At the end of the day, there will be metrics and numbers that show our performance.

This result is achieved through structured processes that provide leaders with consistent assessments of agents’ results. It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders.

When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions. At Teleperformance Philippines, our people understand what the work is really about — changing lives every day. Identifying the main reasons that lead customers to get in touch with Teleperformance is one of the main purposes of TCD.


Identifying the main reasons that lead customers to get in touch with Teleperformance makes it possible to more effectively guide performance and work on the most relevant issues.

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By following these processes, the leadership team achieves more efficiency, allowing them to spend more time giving support and feedback to agents, based on consistent analysis. TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services.

The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere.

This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world.

The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him from the path of an oncoming hurricane. We tell every potential client about our high standards.

The product also evaluates emotions and initiates call recording automatically if either the agent or customer seems frustrated, stressed, upset or irate. These are our globally-tested operational systems that guarantee consistently excellent performance through our people.

Teleperformance CCMS integrates data from many systems and departments into a comprehensive view of performance at every level.

Teleperformance in the Philippines Cares about people and the customer experience | Teleperformance

They can select not only the mode of communication, but also the…. As the customer experience evolves, we know that most expect the highest level of service every time, at enterprisr interaction.

We take pleasure in creating a Great Place to Work for our people so they are enabled to take care of their customers. Avoiding the Leadership Bubble.