Enroll on this Cisco UCCE Admin course to get hands-on experience. Cisco Unified Contact Centre Enterprise delivers intelligent contact routing (via ICM), call treatment, UCCE Product Training and Deployment Subjects. Cisco Contact Center Training Courses. Authorized Cisco Training Partner UCCE-A – Cisco Unified Contact Center Enterprise Administration v Learn the.

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Like I mentioned before, that database schema doc is fantastic.

The purple book you’re reading by Rue Green is fine and dandy, but the book you should be reading is Cisco Unified Contact Center Enterprise by Gary Ford – another purple book. In config manager, you can setup your agents, call types, dialed numbers, PGs, PIMs, translation routes, etc Just out of curiosity, why is your company tasking you with UCCE all of the sudden?

This subreddit is not affiliated with Cisco Systems. If a caller is able to at least make it to the point where they hear prompting before encountering an issue, there is a good chance that the problem is with the routing script itself. Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor ACDinteractive voice response IVRcomputer telephony integration CTIand agent and desktop services.

Cisco Contact Center Training Courses

UCCE experience is worth a lot of money. Classroom Live Classroom Live Receive face-to-face instruction at one of our training center locations.


Cisco submitted 4 years ago by [deleted]. I saw that you posted assuming it’s the same person on the Cisco Support Forums. Wow this is an amazing post thank you so much!

That’s about the extent of what I cuce do.

It’s making more sense but still a bit confusing. This is especially useful when someone posts a SQL Query that you just know will make your job easier.

My company is paying to send me to training for UCCE. Keep on top of salary increases as you get better. Working knowledge of basic networking and components router, switch, NIC Working knowledge of Microsoft Windows Server deployed within an Active Directory environment Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys.

You can find a lot out about a call simply be querying the database always the awdb. I’m going to be the main UCCE admin that manages the day to day and carries out change requests as needed.

Introduction to Outbound Option Lesson 2: For example, I’m sure you have an admin script that checks trainibg Holidays that will flag Trajning and tell it that today is a holiday, follow the logic in the script to tell callers our office is closed however you decide to program it.

If you have any UCCE questions, please post them! If purge jobs are traiinng running I’m in my fifteenth month of working with UCCE and quiet honestly, it feels like I’ve been drinking out of a fire hose in a sink or swim scenario.

We do have another guy who isn’t dedicated to UCCE but he knows his way around, he’s been helping me out a lot.


Cisco Contact Center Training Courses | Global Knowledge

I have been playing with it for about three weeks now. Just don’t let them do this as a way to get high end services for a mid-range salary. Icsco constantly learning something new all the time and it’s paid dividends for me.

What is your role with this system?

Cisco UCCE Training – Deployment & Administration with CVP 11.6

If you have any programming background, even noob level, then creating formulas and custom functions will not be difficult for you. Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection. Sunset Learning Institute believes in a day csco experience that begins immediatelyregardless of when you attend your ILT course.

All opinions stated are those of the poster only, and do not reflect the opinion of Cisco Systems Inc. Even if I’m not able to help the OP, others might and you can learn by just sitting back and watching how the community helps OP with his problem, which in turn can help you.

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